Terms of Service
Article 1: Definitions
- Prime Stock, established in Roosendaal, Chamber of Commerce number 62559303, is referred to as seller in these general terms and conditions.
- The seller’s counterparty is referred to as the buyer in these general terms and conditions.
- The parties are the seller and the buyer together.
- The agreement means the purchase agreement between the parties.
Article 2: Applicability of general terms and conditions
- These terms and conditions apply to all quotations, offers, agreements and deliveries of services or goods by or on behalf of the seller.
- Deviation from these terms and conditions is only possible if this has been expressly agreed in writing by the parties.
Article 3: Payment
- The full purchase price is always paid immediately in the store. When making reservations, in some cases a deposit is expected. In that case, the buyer will receive proof of the reservation and the prepayment.
- If the buyer does not pay on time, he is in default. If the buyer remains in default, the seller is entitled to suspend the obligations until the buyer has fulfilled his payment obligation.
- If the buyer remains in default, the seller will proceed to collection. The costs related to such collection shall be borne by the buyer. These collection costs are calculated on the basis of the Decree on compensation for extrajudicial collection costs.
- In the event of liquidation, bankruptcy, attachment or suspension of payment of the buyer, the seller’s claims against the buyer are immediately due and payable.
- If the buyer refuses to cooperate with the execution of the order by the seller, he is still obliged to pay the agreed price to the seller.
Article 4: Offers, quotations and price
- Offers are without obligation, unless a term of acceptance is stated in the offer. If the offer is not accepted within that term, the offer will lapse.
- Delivery times in quotations are indicative and if they are exceeded, they do not entitle the buyer to dissolution or compensation, unless the parties have expressly agreed otherwise in writing.
- Offers and quotations do not automatically apply to repeat orders. The parties must agree this expressly and in writing.
- The price stated on offers, quotations and invoices consists of the purchase price including the VAT due and any other government levies.
Article 5: Right of withdrawal
- After receiving the order, the consumer has the right to dissolve the agreement within 30 days without stating reasons (right of withdrawal). The term starts to run from the moment that the (entire) order has been received by the consumer.
- There is no right of withdrawal if the products are made to measure according to his specifications or have a short shelf life.
- The consumer can use a withdrawal form from the seller. The seller is obliged to make this available to the buyer immediately after the buyer’s request.
- During the reflection period, the consumer will handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the unused and undamaged product with all accessories supplied and – if reasonably possible – in the original shipping packaging to the seller, in accordance with the reasonable and clear instructions provided by the entrepreneur.
Article 6: Amendment of the agreement
- If during the execution of the agreement it appears that it is necessary for the proper execution of the assignment to change or supplement the work to be performed, the parties will adjust the agreement accordingly in a timely manner and in mutual consultation.
- If the parties agree that the agreement will be amended or supplemented, the time of completion of the execution may be affected as a result. The seller will inform the buyer of this as soon as possible.
- If the amendment or addition to the agreement has financial and/or qualitative consequences, the seller will inform the buyer of this in advance in writing.
- If the parties have agreed on a fixed price, the seller will indicate to what extent the amendment or supplement to the agreement will result in this price being exceeded.
- Contrary to the provisions of the third paragraph of this article, the seller cannot charge additional costs if the change or addition is the result of circumstances that can be attributed to it.
Article 7: Completion and transfer of risk
- As soon as the purchased item has been received by the buyer, the risk is transferred from seller to buyer.
Article 8: Research, complaints
- The buyer is obliged to deliver the delivered at the time of delivery, but in any case l to investigate (or have it investigated) as soon as possible. In doing so, the buyer must investigate whether the quality and quantity of the delivered goods correspond to what the parties have agreed upon, or at least whether the quality and quantity meet the requirements that apply in normal (trade) traffic.
- Complaints regarding damage, shortages or loss of delivered goods must be submitted in writing to seller within 10 working days after the day of delivery of the goods.
- If the complaint is declared well-founded within the stipulated period, the seller has the right to either repair or deliver again, or to refrain from delivery and to send the buyer a credit note for that part of the purchase price.
- Minor and/or industry-standard deviations and differences in quality, number, size or finish cannot be invoked against the seller.
- Complaints with regard to a certain product do not affect other products or parts belonging to the same agreement.
- After the goods have been processed by the buyer, no further complaints will be accepted.
Article 9: Samples and models
- If a sample or model has been shown or provided to the buyer, it is presumed to have been provided only as an indication, without the item to be delivered having to comply with it. This is different if the parties have expressly agreed that the item to be delivered will correspond to this.
- In the case of agreements relating to immovable property, mention of the surface area or other dimensions and indications is also presumed to be only intended as an indication, without the good to be delivered having to correspond to this.
Article 10: Delivery
- Delivery is made ‘ex works/shop/warehouse’. This means that all costs are for the buyer.
- The buyer is obliged to take delivery of the goods at the moment that the seller delivers them or has them delivered to him, or at the moment at which these goods are made available to him in accordance with the agreement.
- If the buyer refuses to accept or is negligent in providing information or instructions that are necessary for the delivery, the seller is entitled to store the item at the buyer’s expense and risk.
- If the goods are delivered, the seller is entitled to charge any delivery costs.
- If the seller needs information from the buyer for the execution of the agreement, the delivery time will commence after the buyer has made this information available to the seller.
- A delivery term specified by the seller is indicative. This is never a deadline. If the term is exceeded, the buyer must give the seller written notice of default.
- The seller is entitled to deliver the goods in parts, unless the parties have agreed otherwise in writing or if partial delivery does not have an independent value. In the event of delivery in parts, the seller is entitled to invoice these parts separately.
Article 11: Force majeure
- If the seller cannot, not timely or not properly fulfill his obligations under the agreement due to force majeure, he is not liable for damage suffered by the buyer.
- By force majeure, the parties mean in any case any circumstance that the seller could not take into account at the time of entering into the agreement and as a result of which the normal performance of the agreement cannot reasonably be required by the buyer, such as illness, war or danger of war, civil war and riot, molestation, sabotage, terrorism, power outage, flood, earthquake, fire, occupation, strikes, worker lockout, changed government measures, transportation difficulties, and other disturbances in seller’s business.
- Furthermore, by force majeure, the parties understand the circumstance that supply companies on which the seller depends for the execution of the agreement do not fulfill the contractual obligations towards the seller, unless the seller can be blamed for this.
- If a situation as referred to above arises as a result of which the seller cannot fulfill its obligations towards the buyer, those obligations will be suspended as long as the seller cannot fulfill its obligations. If the situation referred to in the previous sentence has lasted for 30 calendar days, the parties have the right to dissolve the agreement in writing in whole or in part.
- If the force majeure lasts longer than three months, the buyer has the right to dissolve the agreement with immediate effect. Dissolution can only be done by registered letter.
Article 12: Transfer of rights
- Rights of either party under this Agreement may not be transferred without the prior written consent of the other party. This provision applies as a stipulation with property law effect as referred to in Section 3:83(2) of the Dutch Civil Code.